Privacy policy

Updated: April 20, 2025

Effective: April 20, 2025

Welcome to the APP service on our platform (collectively, “we”). We are committed to providing our users with the best possible translation experience and take your privacy very seriously. This Privacy Policy details how we collect, use and protect your personal information.

-We may collect the following types of personal information:

-Device information: To ensure compatibility and performance, we may obtain the device model, operating system version, and unique identifier.

-Usage information: To optimize your experience, we may record how, when and how often you use the translation software.

-Translation content: To provide accurate translation results, we may capture the text you enter, translation results and voice input.

-Log information: In order to ensure the stability of the software, we may record the date and time of use, as well as information about when the software crashes.

-Get pasteboard information (clipboard information): In the voice translation/speech recognition/text translation service, we may call the device's pasteboard information to quickly display and paste the recognition/translation results you need.

-Location information: Only when connecting Bluetooth devices, we may obtain location information to search for nearby Bluetooth devices to improve connection speed and user experience.

-Software Installation List: For easy sharing of translated text/invitation links, we may access the device's software installation list.

-Device MAC address: To enhance account security and prevent unauthorized access, we may obtain the device MAC address.

-Device IP: Secure processing with encrypted transmission. In the audio/video translation function, in order to ensure smooth connection and provide high quality audio/video functions, third-party platforms using Soundnet SDK may need to obtain device IP information. This helps determine the status of the audio/video connection to optimize your experience and guarantee the reliability and stability of the service. We are committed to handling your device IP information in a highly secure and trustworthy manner to maintain your privacy and data security.

We collect your personal information in order to provide, maintain and improve our translation software services. We may use your personal information for the following purposes:

-Provide translation services, including recognizing languages and translating text.

-Maintain and improve our translation software services, such as detecting and resolving technical problems.

-Analyze usage to improve our translation software services and provide a better user experience.

-Contact you, for example to send service announcements, technical updates or marketing materials.

We do not sell, rent or loan your personal information to third parties. We may share your personal information with the following types of third parties:

Service Providers: We may work with third parties to provide translation software services and these third parties may have access to your personal information.

Legal Requirements: We may disclose your personal information as required by law or as required by governmental requests.

Security: We may share your personal information with third parties as required by law or technical necessity to protect our rights, property or safety.

 4. Information Protection

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use or disclosure. The measures we implement include the use of encryption, access control and authentication.

 5. Other Terms

We may update this Privacy Policy from time to time to reflect our practices and services. We encourage you to periodically review this Privacy Policy to be informed of how we are protecting your personal information.

If you have any questions or concerns about our Privacy Policy, please feel free to contact us at [email protected]