Shipping policy
When will your order ship?
We're committed to getting your order to you as soon as possible. Here's what you can expect once you've placed your order with us.
We're committed to getting your order to you as soon as possible. Here's what you can expect once you've placed your order with us.
For Smart Card AI Translator & Round Smart AI Translator:
Processing Time: Orders are typically shipped out within 3-5 business days after placing your order.
Delivery Time: The delivery time for each country is as follows.
Notice: Since February 16, snowstorms sweeping across the United States from the Middle East to the Northeast have caused significant delays in deliveries. As a result, your order may be impacted. We apologize for any inconvenience this may cause and appreciate your patience.
Which countries do you ship to?
We offer worldwide shipping. Note: We do not ship to P.O. Boxes, APO/FPO/DPO addresses.
What are your shipping rates?
Global free shipping.
Due to operational considerations, certain areas may require an additional charge of $20. This adjustment helps us ensure timely and reliable delivery for all orders. Thank you for your understanding and patience.
How long will shipping take?
Orders are typically delivered within 7-16 business days. We do not process shipments on weekends or holidays. If we experience a high volume of orders, there might be slight delays in delivery. In such cases, we will send you an email reminder. Please allow a few extra days, especially if there are adverse weather conditions affecting deliveries. If you haven't received an update on your shipment within approximately 3 business days, please contact us at [email protected], and we'll assist you promptly.
How Can I Track My Order?
To track your order, log in to https://www.aitop.co using the email address you provided during your purchase, and click on "Orders" to check the status. If you need further assistance, please reach out to us at [email protected] Our customer service team aims to respond within one business day.